To our customers,

Given the period of uncertainty we are all currently facing, we wanted to create a place on our site which will be updated regularly with key and important information relating to both our business and you, our customers.

Deliveries

Please note that upon receipt of a prescription, orders for Prescription Medication are subject to our stringent Vet Approval process to prevent fraudulent use of prescriptions, after which they will be processed for dispatch.

Refunds

If you are awaiting a refund, please be assured that you will receive it, however it may take longer than normal to process.

Customer Support

We are working hard to respond to all emails as quickly as possible and we aim to do so within 48 hours (2 working days) of receipt of your email. At the moment however we are receiving an unusually high volume and as a result in some cases we are taking slightly longer to respond than usual. We sincerely apologise for this but please be rest assured that we have received your email and will be in touch as quickly as possible. You do not need to resend your email.

You can contact them between the times below:

Monday to Friday 8:30am - 6pm*

Closed on bank holidays.

*Phone lines are temporarily closed each Thursday between 3.30pm and 4:15pm for staff training.

Prescription Medication and Food

Given the heart of our business is to supply your pets with the key goods that they need, for example prescription veterinary medication and food, we know we are in a very trusted position to be able to provide these vital products to maintain their health and wellbeing. Although times are testing right now, we want to reassure you that we will continue to provide our care, products and service for you and your pets to the best of our ability.

Finally, we would like to take this opportunity to say thank you to all of our wonderful customers for your patience and cooperation and we hope all of you, your family and your furry friends stay healthy, happy and safe during these uncertain times.

Thank you,

The Animed Direct Team