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01379 871051

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Deliveries & returns


Delivery Methods and Costs
We aim to dispatch all orders within 1 working day of receiving payment and a valid prescription where required. If we cannot do so within 3 working days we will contact you by email. However, please note that delivery is by either Royal Mail, or Courier and delays can occur beyond our control. Card payments are automatically processed at the time of the order.

All UK mainland standard delivery is FREE of charge
*See below for exceptions to Free Delivery


Standard delivery will be between 2-5 working days, but an option to upgrade to Express Delivery is available at a charge of £3.95 (please select this option at checkout if required).

Delivery estimates are from the date of dispatch and not date of order. You will be notified via email once you order has been dispatched.

Anything upgraded to Express delivery will be sent via our courier, APC which will take 1-2 working days from when it is dispatched and will require a signature.

 

Orders are dispatched Monday to Friday, deliveries via courier will not be made on weekends.

 

Where specific delivery instructions are left at time of ordering, these may not always be followed by the courier delivery driver or Royal Mail post person as it is up to their discretion.

 

We are unable to ship to BFPO addresses.

 

*Exceptions to Free Delivery

Aerosols - To comply with national and international regulations governing the carriage of mail, Royal Mail consider aerosols as 'dangerous goods'. These items are prohibited from the Royal Mail Network and so have to be sent via a different delivery method. This means that if your order contains any aerosols, it will be subject to an additional charge of £3.95, and will be sent by courier. You will receive your order the next day from date of dispatch. If you are not going to be available to sign for the parcel, please leave delivery instructions when ordering.


Temperature Control Items - Items that require temperature control (i.e. Caninsulin) will be subject to an additional charge of £3.95. The delivery will be made the next day from date of dispatch, and will be dispatched with an ice pack and insulated packaging to keep the products within the manufacturers specified temperature range. It is the customers responsibilty to ensure that there is someone available when the delivery is made, or that special delivery instructions have been left when placing the order. The contents of the parcel must be refrigerated upon receipt. If a delivery is attempted and failed, we will not be liable for the cost of a replacement.

It is not possible to request a specific day for delivery, you will receive an email the previous evening to let you know that the parcel will be out for delivery. If you know that you are not going to be available, please contact the depot to arrange for item to be left in a secure/safe place.


Channel Isles/Isle of Man
For orders upto 5kg a £20.00 charge is applicable, an additional £2.00 per kilo thereafter is chargeable. This is calculated through your basket, prices are excluding VAT.

European Delivery
For orders weighing less than 1kg a £5.00 charge is applicable, an additional £1.00 per kilo thereafter is chargeable. This is calculated through your basket, prices are excluding VAT, please see pricing table below for countries available and delivery timescales.

Scotland and Ireland Deliveries
Please see the chart below of postcodes which may incur additional charges and will all go on a two day service due to the delivery location. The cost and service type will automatically be selected at checkout with no option to upgrade.

      AB    

   30-35   

   44-54   

Aberdeen

 

AB

36-38

55-56

Northern Highlands

 

BT

ALL

Northern Ireland

 

FK

17-21

 

Northern Highlands

 

G

83

 

Glasgow

 

GY

ALL

Guernsey

 

HS

1-8

 

Northern Highlands

 

HS

9

 

Oban

 

IM

ALL

Isle of Man

 

IV

ALL

Northern Highlands

 

JE

 ALL

Jersey

 

KA

27

 

Arran

 

KA

28

 

Oban

 

KW

0-14

 

Northern Highlands

 

KW

15-99

 

Orkney Shetland

 

PA

20-99

 

Oban

 

PH

17-32

34-48

Northern Highlands

 

PH

33

49-99

Oban

 

TR

21-25

 

Cornwall

 

ZE

ALL

Orkney Shetland


European Shipping

Prices listed below are for orders weighing less than 1kg, an additional £1.00 per kilo thereafter is chargeable, this is calculated through your basket, prices are excluding VAT.

 

Country  Less than 1kg Estimated
Delivery Time
Austria £5.00 3 days
Belgium £5.00 3 days
Canary Islands £5.00 3 days
Denmark £5.00 3 days
Finland £5.00 5 days
France £5.00 3 days
Germany £5.00 3 days
Greece £5.00 5 days
Republic of Ireland £5.00 3 days
Italy £5.00 4 days
Luxenbourg £5.00 3 days
Netherlands £5.00 3 days
Poland £5.00 4 days
Portugal £5.00 4 days
Spain £5.00 4 days
Sweden £5.00 4 days


VAT

When sending to Jersey or other VAT free locations, we do charge VAT and this will not be refunded after your purchase.

Lost Orders
We cannot consider an order lost until it has been 15 days. If you have not received your order within 15 days then please contact us and we can resolve the issue.We must be initially be notified of non receipt within 14 days from the date of dispatch.

 
Returns

It should be noted that, unfortunately, we cannot accept returns of any labelled products, including prescription medicines and flea and worming products. If the customer has requested a cancellation but the order has already been dispatched then we will not be able to cancel and refund the order. This also applies if the customer has ordered the incorrect dosage. Returns of any labelled products are only accceptable if it is due to an error in processing, or for an official recall.

 

We are also unable to accept the returns of caninsulin syringes, even if the packaging is unopened.


We would hope that all of our customers are happy with the products that they purchase, however even if you just change your mind about a product (this does not include flea and worming treatments, or any other product that requires a label), you can return it to us within 28 days of purchase and be given a full refund less postage costs. You must first notify us of any return with the given reason so that we can issue you with a returns number. The returns number must be written clearly on the outside of the package and item must be in the original packaging, within date and in an unused state.

If an item is faulty we will send a pre-paid envelope for you to return the faulty item and upon inspection will issue either a full refund or a replacement, according to your wishes. If an item is received and is unfit for purpose or not as described at the time you placed the order then if you request a return this can be refunded in full, however the return postage cost will need to be covered by yourself.

 

If an item arrives damaged this will need to be reported to us as soon as possibe. We will request photos of the damage and without these will be unable to issue a replacement or refund.

If a picking error has occurred then we will need to be notified within 14 days so that we can rectify the problem. Any errors that are reported outside of the 14 days cannot be rectified. It is advisable, when ordering single tablets, to count the tablets upon receipt so that any shortfalls can be brought to our attention and rectified within the 14 days.

For all returns, we advise customers to send these recorded post or retain proof of postage. If proof of postage is not obtained and we do not receive the item, no refund will be given.


Your statutory rights are not affected by our returns policy.

Return Address 
Animed Direct
12b Progress Way
Mid Suffolk Business Park
Eye
Suffolk
IP23 7HU

Customer Support: 01379 871051
Office hours 9:00 - 5:00 - Monday to Friday




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