About us

We aren’t really about us, we’re about you and your pet. We are also about ensuring you get great quality products at the best prices available and we can do that because we are the biggest seller of animal medicines to pet owners in the UK.

We offer the same products you currently buy from your vet but at significantly lower prices. We deliver prescription and non-prescription medicines, premium pet foods and an ever increasing range of pet care products directly to your door saving you time as well as money.

Established in 2010, Animed Direct is a UK based online veterinary dispensary and is part of a large and established group of over 450 veterinary practices.

We take customer service and your online security very seriously. Being vets ourselves we believe in operating in a professional manner that ensures the safety and wellbeing of your pets.

Animed Direct dispatches only genuine UK licensed veterinary medicines sourced from the same suppliers as your vets, and all dispensing is under the control of our qualified vets and pharmacists, registered with the Royal College of Veterinary Surgeons, the VMD and the General Pharmaceutical Council (GPhC).

  

How we operate

Animed Direct Limited registered premises are based at Diss in Norfolk and supervised by a Registered Qualified Person - Veterinary Surgeon - Shona Scott MRCVS – 6070403 and a Superintendent Pharmacist - Ajay Sharma - GPhC registration number 2053928. Animed Direct also has six Suitably Qualified Persons (SQP’s).

Animed Direct is a site operated by Animed Direct. We are registered in England and Wales under company number 07007357 and have our registered office at CVS House, Owen Road, Diss, Norfolk, IP22 4ER. Our main trading address is Animed Direct, CVS House, Owen Road, Diss, Norfolk, IP22 4ER. Our VAT number is 737 1452 35. Animed Direct Limited is a wholly owned subsidiary of CVS (UK) Limited.

Animed Direct registration numbers with the RCVS and VMD are as follows:

RCVS (Royal College Veterinary Surgeons) Registration Number: 7028261 - Please verify this by either emailing the RCVS on registration@rcvs.org.uk or calling 0207 2020 707.

VMD (Veterinary Medicines Directorate) Registration Number: 2036014 - please verify by emailing postmaster@vmd.defra.gsi.gov.uk or calling the VMD on 01932 336911.

VMD Accredited Retailer logo

Animed Direct registration numbers with the GPhC are as follows:

Animed Direct is a registered pharmacy. General Pharmaceutical Council (GPhC). Registration no. 9010577. Verify our registration with the General Pharmaceutical Council (GPhC) here.

Registered Pharmacy Logo

Team overview

Animed Direct employs veterinary surgeons, pharmacists, veterinary nurses and suitably qualified persons (SQP’s) as below. We’ve included the following introductions to some of our team to reassure our customers that we recruit only the very best veterinary professionals, all working together to provide the very best advice, guidance and veterinary care.


Registered Qualified Person/Veterinary Surgeon:

Shona Scott MRCVS – 6070403

To verify the above registration details, please go to the Royal College of Veterinary Surgeons website and enter the name or number of the person you wish to verify. Alternatively, please call the VMD on 01932 336911 quoting the members’ name or number you wish to check.


Superintendent Pharmacist:

Ajay Sharma - GPhC registration number 2053928

To verify the above registration details, please go to the General Pharmaceutical Council (GPhC) website and enter the name or number of the person you wish to verify.


Suitably Qualified Persons (SQPs):

Sarah Olen VN and SQP - QC51053

Jessica Chapman SQP - QC33667

Svitlana Kobyletska SQP - QC33410

Megan Williams SQP – QJ40166

Cheryl Bagge SQP – QC34963

Jasmin Wiliams SQP – QC34964

Bethany Howard SQP - QR15940

To verify the above registration details, please go to the VMD's website and enter the name or number of the person you wish to verify.

   

Important Information

Adverse reactions to medications

In the event of an adverse reaction to a medicine, please report this to the VMD.

Further information on Veterinary Medicinal Products

To find details on all veterinary medicinal products currently authorised in the UK, please see the VMD's Product Information Database.

If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Details of this service can be found here.

  

Complaints

Given our pedigree, we very rarely get these! But, if you find yourself in the situation where you’d like to complain about something we have done (or not done) then we understand and in this regard, we would like to hear from you immediately. We’re firm believers that only by listening to our customers can we get even better at what we do. If you have any comments, or wish to make a complaint about any aspect of Animed Direct, please email support@animeddirect.co.uk or call 0330 0536100.

If the comment or complaint is in relation to veterinary medicines and the response you receive from Animed Direct does not satisfy you, you may wish to contact the VMD (Veterinary Medicines Directorate). Details on how to make a complaint to the VMD can be found here.