We have spent a lot of time and effort in trying to make our website as easy to use as possible. But given the range of products we offer, it’s inevitable that some customers prefer to contact us direct. If that sounds like you then that’s fine! Please contact our support team via our postal address, customer services number or email address below.
Customer Services: 0330 0536100
Whilst our customer services team simply love to be here working at Animed Direct, we have to occasionally let them home. You can contact them between 9:00am - 5:00pm Monday to Friday (Bank holiday opening times may differ).
Please note: Our Customer Service line will be closed from 12pm on Friday 5th October due to staff training. Phone lines will reopen as normal at 9am on Monday 8th October.
We encourage you to upload your prescription at point of order or within your account as this makes the whole process run like clockwork and it also helps us dispatch your order promptly. However, if you wish to email it separately quoting your order number please email it to: firstname.lastname@example.org. To find out more about the process of submitting prescriptions to Animed Direct, please read our prescription regulations.
Given our pedigree, we very rarely get these! But, if you find yourself in the situation where you’d like to complain about something we have done (or not done) then we understand and in this regard, we would like to hear from you immediately. Please follow this link to find out how to make a complaint.