Contact us

We have spent a lot of time and effort in trying to make our website as easy to use as possible. But given the range of products we offer, it’s inevitable that some customers prefer to contact us direct. If that sounds like you then that’s fine! Please contact our support team via our postal address or email address below.

Animed Direct

CVS House
Owen Road
IP22 4ER

Customer Services: 01379 640052

You can contact them between the times below:

Monday to Friday 8am - 5:30pm. Saturday & Bank Holidays 8:30am - 1pm*

*Phone lines are temporarily closed every Thursday between 3pm and 4pm for staff training.

General enquiries 


Please allow up to 2 working days to hear from us.

Online cancellation

If you wish to cancel your order and get a full refund, you can do this by going to ‘My Account’ and ‘Orders History’, select ‘View Order’ and select the grey ‘Cancel’ button in the top right hand corner. This will cancel the entire order and a refund will be made to your original payment method. Please note, you can only cancel your order if it has not already been refunded or dispatched.

Cancel order

Email your prescriptions to:

We encourage you to upload your prescription at point of order or within your account as this makes the whole process run like clockwork and it also helps us dispatch your order promptly. However, if you wish to email it separately quoting your order number please email it to: To find out more about the process of submitting prescriptions to Animed Direct, please read our prescription regulations.

Complaints procedure

Given our pedigree, we very rarely get these! But, if you find yourself in the situation where you’d like to complain about something we have done (or not done) then we understand and in this regard, we would like to hear from you immediately. Please follow this link to find out how to make a complaint.