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The Big Winter Giveaway – Win up to £1,000 to spend at Animed Direct - read more

For customer support & telephone orders call our team - Monday to Friday 9am - 5pm
0330 0536100
Local call rates apply

Contact Us

 

 

We hope you find all the information you need within our site, but should you need to contact us please use the details below.

Animed Direct

CVS House

Owen Road

Diss

Norfolk

IP22 4ER


Customer Services: 0330 0536100 (calls charged at local call rate).

Customer services are available between 9:00 - 5:00 Monday to Friday (Bank holiday opening times may differ).

Calls may be recorded for monitoring and training purposes.

 

General Enquiries 

Email support@animeddirect.co.uk

 

Email your Prescriptions to:

prescriptions@animeddirect.co.uk 

 

Fax Number: 01379 770107


Complaints

If you have any comments, or wish to make a complaint about any part of Animed Direct, please email support@animeddirect.co.uk or call 0330 0536100.


If for any reason the response does not satisfy you, and your complaint relates to vetinary medicines, you may wish to contact the VMD (Veterinary Medicines Directorate). Details on how to make a complaint to the VMD can be found at http://www.vmd.defra.gov.uk/business/contact.aspx

 

If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Details of this service can be found at www.ec.europa.eu/odr

 

You can also submit any questions using the form below:

 

Note that fields marked * are required



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