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For customer support & telephone orders call our team - Monday to Friday 9am - 5pm
0330 0536100
Local call rates apply

Contact Us



We hope you find all the information you need within our site, but should you need to contact us please use the details below.

Animed Direct

CVS House

Owen Road



IP22 4ER

Customer Services: 0330 0536100 (calls charged at local call rate).

Calls may be recorded for monitoring and training purposes.


Customer services are available between 9am - 5pm Monday to Friday (Bank holiday opening times may differ)

General Enquiries 



Email your Prescriptions to: 


Fax Number: 01379 770107


If you have any comments, or wish to make a complaint about any part of Animed Direct, please email or call 0330 0536100.

If for any reason the response does not satisfy you, and your complaint relates to vetinary medicines, you may wish to contact the VMD (Veterinary Medicines Directorate). Details on how to make a complaint to the VMD can be found at


If you are a consumer and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Details of this service can be found at


You can also submit any questions using the form below:


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