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For customer support & telephone orders call our team - Monday to Friday 9am - 5pm
0330 0536100
Local call rates apply

How to Order



Here at Animed Direct we want you to quickly locate the animal products you are looking for. You can find products by using our internal site search facility or by browsing our website.

Browse
Use the top navigation bar if you are looking for a pet specific product, or browse our prescription categories alphabetically, for a specific animal medicine.


Search
If you know the item that you are looking for, you can type the brand, product title or keywords into the Product Search located at the top of the right hand column on every page. Then either press the Return/Enter key on your keyboard or click the Search button on the website.

Shopping Basket
When you shop on www.animeddirect.co.uk and add an item to your basket, it is saved for you to purchase. Items in your Shopping Basket will remain until they are purchased or removed.

As you shop, you can add products to your basket by clicking the "Add to Basket" button located next to each product. You can adjust the quantities by entering the amount required in the quantities box before clicking the Add to Basket button. 

Review your order
A summary of your shopping basket is located at the top of every page. By clicking the Basket icon you can view items you have added to your basket. You can also amend quantities or delete an item.

Remove a product from your basket
If you need to remove a product from your basket, click the Basket icon in the basket summary located at the top right of every page. This will take you to a page where you can view full details of all items in your basket. Click the word remove located under the product quantity box, this item will now be removed and your basket value automatically adjusted. 

Proceed to secure Checkout 
When you are ready to purchase your order, click "Checkout". Our checkout process is fast, easy to use and secure.

Purchasing Prescription Medicines
Some products listed on our website are only available for purchase if you have a valid veterinary prescription and have registered your pet with Animed Direct. In order to purchase prescription only medicines you must follow our online ordering process, attaching your scanned prescription during the ordering process (unless it is a scheduled drug, in which case we need the original prescription posted to us - see Scheduled drugs) or fax, or post the original prescription (we cannot accept copies) to: 

Animed Direct Ltd
CVS House
Owen Road
Diss
Norfolk
IP22 4ER



Email: prescriptions@animeddirect.co.uk

Fax: 01379 770107



Your order will be processed upon correct receipt of the prescription and subject to our stringent validation process.


Pet Registration
Here at Animed Direct we take very seriously the health and welfare of your animals, we therefore need you to register your pets details with us before we can supply any prescription medicine. This simple process can be carried out online through our 'My Account' section. The 'My Account' link appears at the top of the page after you have logged in.

Payment
Payment for ordered goods can be made by credit/debit card and PayPal via our secure online payment gateway. If you are having difficulty using our online checkout process please contact Animed Direct customers services on 0330 0536100 (calls charged at a local call rate) and we will guide you through the ordering process. Unfortunately we are unable to accept payment by cheque. Following payment you will receive a confirmation e-mail stating that the payment has been authorised and debited from your account. An order reference number will also be included with this confirmation and should be kept on file for any future correspondence. Please note card payments are automatically processed at the time of the order.

Security
Animed Direct is very committed to security and will ensure that all credit card and personal information is kept safe and secure. At no time are personal or credit card details stored on our web site or accessible from it. We reserve the right to carry out security checks on credit card details that are submitted to Animed Direct. This may involve telephoning the customer to confirm that their details are correct, not shipping to a different delivery address other than that of the card holders billing address, and contacting the card issuing company to verify the address of the card holder on file and to confirm that the credit card has not been registered as lost or stolen. 

External Links
This site may contain links to other sites. Animed Direct is not responsible for the privacy practices or the content of other Web Sites. 

Delivery Methods and Costs

Mainland UK Delivery
Animed Directs aim is to process all orders within 1 working day of receiving payment and a valid prescription if required. If we cannot do so within 3 working days we will contact you by email. However please note that delivery is made by either Royal Mail, or Courier and delays can occur beyond our control. We do however provide full track and trace visibility of the consignment. Please note card payments are automatically processed at the time of the order.

Delivery Charges
FREE Standard UK Mainland Delivery on all orders £29 and over*

European Delivery
Delivery to Europe starts from £4.50, up to a 1kg weight consignment.

 

For full Delivery details, please see our Delivery and Returns page.



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