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For customer support & telephone orders call our team - Monday to Friday 9am - 5pm
0330 0536100
Local call rates apply

How to Order


Here at Animed Direct we want you to easily find the animal product you are looking for. You can find products by searching or browsing.

Use the top navigation bar if you are looking for a pet specific product, or browse our prescription categories alphabetically, for a specific animal medicine.

If you know the item you are looking for, you can type the brand, product title or keywords into the .Product Search. located at the top of the right hand column on every page. Then either press .Return/Enter. on your keyboard or click the .Search. button.

Shopping Basket
When you shop on and add an item to your basket, it is saved for you to purchase. Items in your Shopping Basket will remain until they are purchased or removed.

As you shop, you can add products to your basket by clicking the "Add to Basket" button located next to each product. You can adjust the quantities by entering the amount required in the quantities box before clicking the .Add to Basket. button.

Review your order
A summary of your shopping basket is located at the top of every page, by clicking the word .Basket. you can view items you have added to your basket. You can also amend quantities or delete an item.

Remove a product from your basket
Should you need to remove a product from your basket, click the word .Basket. in the basket summary located at the top right of every page, this will take you to a page where you can view full details of all items in your basket. Click the word .remove. located under the product quantity box, this item will now be removed and your basket value automatically adjusted.

Proceed to secure Checkout
When you are ready to purchase your order, click "Checkout". Our checkout process is fast, easy and secure.

Purchasing Prescription Medicines
Some products listed on our website are only available for purchase if you have a valid veterinary prescription and have registered your pet with Animed Direct. In order to purchase prescription only medicines you must follow our online ordering process, attaching your scanned prescription during the ordering process (unless it is a scheduled drug, in which case we need the original prescription posted to us - see Scheduled drugs) or fax, or post the original prescription (we cannot accept copies) to: 

Animed Direct Ltd
CVS House
Owen Road
IP22 4ER


Fax: 01379 770107

Your order will be processed upon receipt of the prescription.

Pet Registration
Here at Animed Direct we take very seriously the health and welfare of your animals, we therefore need you to register your pets details with us before we can supply any prescription medicine. This simple process can be carried out online through our 'My Account' section. 'My Account' link appears at the top of the page after you have logged in.

Payment for ordered goods can be made by credit/debit card and PayPal via our secure online payment gateway. We cannot accept payment over the phone or by cheque. Following payment you will receive a confirmation e-mail stating that the payment has been authorised and debited from your account. An order reference number will also be included with this confirmation and should be kept for any correspondence. 
Card payments are automatically processed at the time of the order.

Animed Direct is very committed to security and will ensure that all credit card and personal information is kept safe and secure. At no time are your personal or credit card details stored on our web site or accessible from it. We reserve the right to carry out checks on credit cards that are submitted to Animed Direct which may involve telephoning the customer to confirm the details are correct, not shipping to a different address from that of the card holder and contacting the credit card company to check the address of the card holder and that the credit card is not lost or stolen.

External Links
This site may contain links to other sites. Animed Direct is not responsible for the privacy practices or the content of other Web Sites.

Delivery Methods and Costs

Mainland UK Delivery
We aim to process all orders within 1 working day of receiving payment (and a prescription if required). If we cannot do so within 3 working days we will contact you by email. However, please note that delivery is by either Royal Mail, or Courier and delays can occur beyond our control. Card payments are automatically processed at the time of the order.

Delivery Charges
FREE Standard Delivery on all orders £29 and over*

European Delivery
Delivery to Europe starts from £4.50, upto 1kg.

For full Delivery details, see our Delivery and Returns page.

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