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0330 0536100
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Prescription Regulations

Some products you may wish to buy are medicines which, by law require a Veterinary Prescription. 

Products falling under this law are classified as POM-V (Prescription Only Medicines).

We can only dispense POM-V, upon receipt of a valid written veterinary prescription.

Once received, we will check the prescription, before dispensing the medication.


What is a prescription?

A prescription is the written instruction from your vet explaining which drug is required, the amount to be supplied, the dose to be given, whether it can be repeated or not, details about the patient, a declaration that the animal is under veterinary care and the signature and details of the Veterinary Surgeon who prescribed it.

Prescriptions from vets are essentially the same as those given from doctors.


Are prescriptions free and how long are they valid for?

Most vets will charge for a prescription (prices vary) and most prescriptions are only valid for a maximum of six months from the date they are signed, (some can be for less – it’s important you check your prescription very carefully or check with your veterinary practice).

Prescriptions for Controlled Drugs are only valid for 28 days. 

NOTE: Because prescriptions expire, you will need to diary in reminders to renew your prescription and upload new, valid, in-date version in order for us to be able to dispense medication as you require.


Who do you accept prescriptions from?

Animed Direct Ltd are only able to supply against prescriptions that have been signed by a veterinary surgeon whose name appears on the RCVS (Royal College of Veterinary Surgeons) register as a practising vet.

This includes those vets registered in the category “practising outside the UK”.


Where do you deliver prescription only (POM-V) products to?

We only deliver prescription only veterinary medicines (POM-V) to UK addresses.

How to order a prescription product

If you want to order a POM-V product that REQUIRES A PRESCRIPTION, here are the steps you’ll need to take:


1)     Obtain a valid prescription from your vet.

(Occasionally, for the sake of the animal’s welfare, and/or for clarification of the medication, we may need to contact your vet. This means we will be accessing your personal data. By uploading your prescription you are agreeing for us to do this for this specific purpose).


Please note, we can only dispense according to what is written by your vet on your prescription, so please ensure that the prescription you have been issued matches your expectations before ordering.

 2)   Once you have added all the items you require to your Animed Direct shopping basket, follow the checkout process.

Don’t forget that you can order non-prescription item drugs, food, and accessories etc. at the same time if you wish to.


3)   Ideally, we’d recommend that you upload your prescription to the Animed Direct site during the checkout process.


By uploading at the same time as check out you, we’ll be able to process your order more quickly, however, in some instances, we cannot accept an uploaded, emailed or faxed version of your prescription, there are a couple of reasons;


-       If your veterinary practice has stated on your prescription that only the original is acceptable, then you will need to post your prescription to us.

 Please read and check your prescription carefully so that you can avoid unnecessary delays.

-       Prescriptions for Controlled Drugs (for example, Epiphen, Phenobarbital, Tramadol) must always be posted to us as only the original prescription can be accepted.


Repeats are not permitted for Controlled Drug prescriptions, so we can only dispense the quantity stated on the prescription and this medication must be purchased within 28 days of the issue date.



4)    If you cannot upload your prescription, please

-       make a note of your order number (shown at the end of the checkout process),

-       write the order number on your prescription and send it to us via email, fax or post.


IMPORTANT:  When posting a prescription to Animed Direct, please send the original document. We cannot accept photocopies.


How soon will my prescription order be delivered?

-       You have a choice of delivery options at checkout which will affect how quickly your items will arrive.


-       To view your options and gain a better idea of how long your order will take, please read our delivery methods, costs and exceptions here


-       We aim to process all orders containing POM-Vs within 1 working day of receiving payment and a valid prescription.  Your delivery time will then be subject to your choice of postage.


-       If we cannot process your order within 3 working days we will contact you by email.


PLEASE NOTE - delivery is by either Royal Mail or Courier and delays can occur beyond our control.



Because we are dealing with a prescribed medication, the law states that unfortunately, we cannot accept returns for POM-V (prescription) medicines (even if unopened and still sealed).

We can accept returns for non-prescription medication and other items if in a resalable condition and in the original packaging. View here for full details of our returns policy.

Notes on obtaining a prescription

If your pet requires a prescription only medication (POM-V), your vet should not refuse a reasonable request for a written prescription just because the items will be dispensed elsewhere.

A veterinary surgeon will make a charge for written prescriptions. They should not make unreasonable charges that could be regarded as a deterrent by clients who might otherwise ask for a prescription.

Even allowing for the prescription charge, you will often find that we are still considerably cheaper than obtaining the medication directly from your vet.

This is almost certainly the case for repeatable prescriptions.



Repeat prescriptions


Repeatable prescriptions may be dispensed multiple times within the validity of the prescription. This will depend on the condition to be treated, but will only incur one prescription charge from the vet.

In the best interest of your pet, your vet will determine how frequently your pet needs to be reassessed depending on the condition being treated.

Any medication or repeats that have not been claimed within the valid period of the prescription will be lost.

Scheduled Order feature for repeat prescriptions

To maximise the medication available on the prescription why not take advantage of our Scheduled Order feature.

-       A Scheduled Order enables you to order the products you require on a regular basis, ranging from every 1 to 6 months.


-       We'll automatically generate an order for you on the date specified.


-       You can cancel, pause or adjust the schedule at any time from the "My Account" section.


-       If you have a repeat prescription on file with us, we will process your Scheduled Order against this repeat.


-       If you do not have a prescription on file, we will contact you via Email to remind you to provide your prescription to us.


PLEASE NOTE: We can only send out repeat items if the prescription held is current and covers the quantity required. It’s recommended that you keep a note how many items from your prescription you’ve already had, and how many are left, so that you have time to get a new prescription from your vet for upload, before the version on our records runs low or out. You can also view the prescriptions allocated to your Animed Direct Account.


Controlled Drugs

Some drugs are classed as Controlled Drugs.  Controlled Drugs are listed in schedules 2-4 of the Misuse of Drugs Regulations 2001 and your vet will be able to advise you if the drugs they’re prescribing fall into this category. 

For Controlled Drugs we must receive the original written prescription in the post before we can process your order and dispense these medications.  We cannot accept faxed, uploaded or emailed copies of prescriptions for this class of drug. 

The full quantity of medication allowed by the prescription of Controlled Drugs must be purchased in a single order within 28 days of the date the prescription was signed. We can only dispense the original quantity stated on the prescription.

Repeats are not permitted for Controlled Drug prescriptions.

Your order will be sent by Courier and must be signed for at time of delivery

Prescription misuse

It is an offence for a person to submit a fraudulent prescription to obtain veterinary medicines and for a person to alter a prescription unless authorised to do so by a prescriber.

We have a policy of making regular routine checks with veterinary practices to detect any fraudulent prescriptions and by ordering from us, you are giving us consent to access your personal data for this specific reason.

If we identify any prescription misuse we are obliged to inform our regulatory authority the Veterinary Medicines Directorate (VMD). The VMD will investigate and decide what further legal action is taken.


If the prescription is confirmed as fraudulent we will cancel your order and refund your payment less £20 to cover our costs of investigating and reporting prescription misuse, as per our terms and conditions.




Are these the same drugs I get from my vet and why are they so much cheaper?
Yes, these are the same properly produced and licenced drugs that all UK veterinarians are legally required to sell to animals in the UK. All our medicines are supplied by reputable UK wholesalers. Operating as an online dispensary, Animed Direct does not have the same expensive overhead costs as your local veterinary practice.

Can I claim the cost of these drugs on my pet's insurance?
Yes, if you are purchasing medicine that would normally be purchased from your veterinarian and claimed for under your pet's insurance. Buying lower priced medicine from Animed Direct has the additional benefit if your pet's insurance policy has a maximum limit for any one condition.

How do I administer the medicine I have recently purchased from Animed Direct
If this is the first time you are administering a medicine to your pet or if you are unsure of how to administer please take the time to ensure you are following the correct procedure. All prescription medicines sold by Animed Direct have a Dosage and Administration data sheet link available with the associated medicine you require. Your veterinarian should be able to answer any questions about dosage and administration if you are unsure.

What happens if my animal has side effects associated with medicines bought from Animed Direct
Animed Direct supplies the same prescription medicines that your veterinarian does. If your animal has a side effect we recommend that you contact your veterinarian immediately. If you are concerned about the medicines we have supplied you please email our veterinarian immediately.

We still believe that UK registered Veterinary Surgeons practicing in the UK are best placed to advise on animal medication rather than a pharmacist.

Our resident veterinary surgeons are regulated by The Royal College of Veterinary Surgeons and by The Veterinary Medicines Directorate.

If you have any questions on any aspect of the above please do not hesitate to contact us

Animed Direct Limited
CVS House
Owen Road
IP22 4ER

T 0330 0536100

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