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0330 0536100
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Prescription Regulations

 

Some medications you may wish to purchase will require a Veterinary Prescription.  Products that are classified as a POM-V (Prescription Only Medicine), may only be supplied against a valid written veterinary prescription. A Veterinary Prescription is a legal document which must be written in accordance with UK regulations and signed and dated by a Veterinary Surgeon with a UK/EU registration.

 

A prescription is the written instruction from your Vet explaining which drug is required, the amount to be supplied, the dose to be given, whether it can be repeated or not, details about the patient, a declaration that the animal is under veterinary care and the signature and details of the Veterinary Surgeon who prescribed it. Prescriptions from Vets are essentially the same as those from doctors.

 

Most vets will charge for a prescription and all prescriptions are legally only valid for a maximum of six months from the date they are signed, with the exception of prescriptions for controlled drugs (valid for 28 days only). 

 

 

If you want to order a product that advises that a PRESCRIPTION IS REQUIRED you must first:

 

·         Obtain a valid prescription from your Vet. * (Occasionally we may need to contact your Vet to confirm some of the details).

·         We can only dispense according to what is written by your vet on your prescription, so please ensure that the prescription you have been issued matches your expectations before ordering.

·         Once you have added all the items you require to your basket, follow the checkout process. Non-prescription item drugs, food, accessories etc. can be bought at the same time if you want.

·         We strongly recommend that you upload a copy of your prescription to the Animed site during the checkout process. Doing so will mean that we can process your order more quickly.

However, if you are unable to upload your prescription during the checkout process, then please make a note of your order number (shown at the end of the checkout process), write the order number on the prescription and send it to us via email, fax or post, although please be aware that this may delay the dispatch of your order. When posting a prescription to us please send the original document. We cannot accept copies.

Prescriptions for Controlled Drugs (for example, Epiphen, Phenobarbital, Tramadol) must be posted to us as only the original prescription can be accepted. Repeats are not permitted for Controlled Drug prescriptions, so we can only dispense the quantity stated on the prescription and this medication must be purchased within 28 days of the issue date.

·         PLEASE NOTE that we can only supply prescription only veterinary medicines (POM-V) for UK delivery.

We aim to process all orders containing POM-Vs (Prescription Only Veterinary Medicines) within 1 working day of receiving payment and a valid prescription. If we cannot do so within 3 working days we will contact you by email. However, please note that delivery is by either Royal Mail, or Courier and delays can occur beyond our control.

 

It should be noted that, unfortunately, we cannot accept returns for prescription medicines (even if unopened and still sealed). We would like to be able to, but the law states that doing this is illegal. We can accept returns for non-prescription medication and other items if in a resalable condition in the original packaging. 


Obtaining a prescription
If your pet has been diagnosed and requires a prescription only medication (POM), your Vet is legally obliged to write out a prescription for the medicine if you request this. You will be charged a fee for doing this. 

Most Vets choose to write a prescription on their own veterinary practice prescription form.  Otherwise, Click here to download a blank prescription form from our website and ask your Vet to complete all sections of it. We are happy to accept this as long as the prescription complies with current prescription regulations.


Most vets will charge for a prescription but even allowing for the prescription charge you will often find that we are still considerably cheaper than obtaining the medication directly from your Vet. This is almost certainly the case for repeatable prescriptions. Veterinary Surgeons may make a reasonable charge for written prescriptions. They should not make unreasonable charges that could be regarded as a deterrent by clients who might otherwise ask for a prescription. A Vet should never refuse to write a prescription just because the items will be dispensed elsewhere.

All prescriptions are only valid for 6 months from date of signing, unless otherwise stated by your vet and so by law we cannot accept or use a prescription that is over 6 months old.

Repeat Prescriptions
Repeatable prescriptions may be dispensed multiple times for up to 6 months depending on the condition to be treated, but will only incur one prescription charge from the vet. In the best interest of your pet, your Vet will determine how frequently your pet needs to be reassessed
depending on the condition being treated. Some medications can only be supplied for a maximum of 28 days.  Any medication or repeats that have not been claimed within the valid period of the prescription will be lost.


ControlledDrugs
Schedule 2, 3 and 4 Controlled Drugs are subject to extra restrictions.  These include Epiphen, Phenoleptil, Phenobarbital, Tramadol, and Diazepam.  

 

For Controlled Drugs we must receive the original written prescription in the post before we can process your order and dispense these medications. Faxed, uploaded or emailed copies cannot be accepted. 

 

Prescriptions for Controlled Drugs are only valid for 28 days from the date of issue.

A prescription for a Schedule 2 or 3 Controlled Drug can only be dispensed once, and only within the 28 days of the validity of the prescription.

 

The full quantity of medication allowed by the prescription must be purchased within 28 days of the date the prescription was signed. 

 

Repeats are not permitted for Controlled Drug prescriptions.  We can only dispense the original quantity stated on the prescription.  More than 28 days medication can be prescribed but this is at the discretion of your vet.

 

Your order will be sent by Courier and must be signed for at time of delivery


 

* WARNING - Prescription misuse


It is an offence to alter a prescription in any way without authorisation from the prescribing veterinary surgeon.

We have a policy of making regular routine checks with veterinary practices to detect any fraudulent prescriptions. If we identify any prescription misuse we are obliged to inform our regulatory authority the
Veterinary Medicines Directorate (VMD).  The VMD will investigate and decide what further action to take.


As this takes a considerable amount of
administration time we will cancel your order and refund your payment less £20 to cover our costs of investigating and reporting prescription misuse, as per our terms and conditions.




FAQ's

Are these the same drugs I get from my vet and why are they so much cheaper?
Yes, these are the same properly produced and licenced drugs that all UK veterinarians are legally required to sell to animals in the UK. All our medicines are supplied by reputable UK wholesalers. Operating as an online dispensary, Animed Direct does not have the same expensive overhead costs as your local veterinary practice.


Can I claim the cost of these drugs on my pet's insurance?
Yes, if you are purchasing medicine that would normally be purchased from your veterinarian and claimed for under your pet's insurance. Buying lower priced medicine from Animed Direct has the additional benefit if your pet's insurance policy has a maximum limit for any one condition.

How do I administer the medicine I have recently purchased from Animed Direct
If this is the first time you are administering a medicine to your pet or if you are unsure of how to administer please take the time to ensure you are following the correct procedure. All prescription medicines sold by Animed Direct have a Dosage and Administration data sheet link available with the associated medicine you require. Your veterinarian should be able to answer any questions about dosage and administration if you are unsure.

What happens if my animal has side effects associated with medicines bought from Animed Direct
Animed Direct supplies the same prescription medicines that your veterinarian does. If your animal has a side effect we recommend that you contact your veterinarian immediately. If you are concerned about the medicines we have supplied you please email our veterinarian immediately.


We still believe that UK registered Veterinary Surgeons practicing in the UK are best placed to advise on animal medication rather than a pharmacist.

Our resident veterinary surgeons are regulated by The Royal College of Veterinary Surgeons and by The Veterinary Medicines Directorate.

If you have any questions on any aspect of the above please do not hesitate to contact us

Animed Direct Limited
CVS House
Owen Road
Diss
Norfolk
IP22 4ER

E support@animeddirect.co.uk
T 0330 0536100




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