Contact us

We are working hard to respond to all emails as quickly as possible and we aim to do so within 48 hours (2 working days) of receipt of your email. At the moment however we are receiving an unusually high volume and as a result in some cases we are taking slightly longer to respond than usual. We sincerely apologise for this but please be rest assured that we have received your email and will be in touch as quickly as possible. You do not need to resend your email.

Due to high demand, your orders may take longer than usual to be delivered. Our teams are working hard to get your orders ready. You can find further information here

We have spent a lot of time and effort in trying to make our website as easy to use as possible. But given the range of products we offer, it’s inevitable that some customers prefer to contact us direct. If that sounds like you then that’s fine! Please contact our support team via our postal address, customer services number or email address below.

Animed Direct

CVS House
Owen Road
IP22 4ER

Customer Services: 01379 640052

You can contact them between the times below:

Monday to Friday 8:30am - 6pm*

Closed on bank holidays.

*Phone lines are temporarily closed each Thursday between 3.30pm and 4:15pm for staff training.

General enquiries 


Email your prescriptions to:

We encourage you to upload your prescription at point of order or within your account as this makes the whole process run like clockwork and it also helps us dispatch your order promptly. However, if you wish to email it separately quoting your order number please email it to: To find out more about the process of submitting prescriptions to Animed Direct, please read our prescription regulations.

Complaints procedure

Given our pedigree, we very rarely get these! But, if you find yourself in the situation where you’d like to complain about something we have done (or not done) then we understand and in this regard, we would like to hear from you immediately. Please follow this link to find out how to make a complaint.